GIVING INDIA A RUN FOR ITS MONEY

While the Philippines may not be as a huge an offshore provider of web and software services as India, it holds great promise in the customer service industry. Although India does charge lower than the Philippines—for data encoding work, India charges around $4 (U.S.) versus $10 in the Philippines—more multinationals are choosing the Philippines because of the high quality of work. Moreover, Filipinos make good customer service agents not only because they are fluent in American English but also because of their helpful and friendly nature.

More companies are choosing the Philippines for offshore support. Among the services offered in Philippine-based outsourcing companies are copyediting and indexing; web design and maintenance; data conversion, data warehousing, data capture and data entry; OCR and scanning services; proofreading; encoding and keyboarding; imaging services and graphics design; call center and customer service; abstracting and document conversion; typesetting; and tagging, among others.